SHIPPING & RETURNS POLICY
Experience the Silktage Glow with confidence. We're so sure you'll see results that we offer a Glow Guarantee: if you're not satisfied, we'll refund your money. Your radiance is our commitment.
Order Processing Time
All orders take 3-5 business days (excluding weekends and holidays) to process within our facility, this is our standard processing time for any orders placed during weekdays. However during promotions, orders may take an additional time to process.
We do not ship on Saturday, Sunday, and US nationally observed holidays.
Any orders received between Monday - Friday, by 2pm (PT) will be processed in 3-5 business days.
Orders received on Saturday and Sunday will be processed by Monday, or by close of business day Tuesday.
Transit Time. Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address. Please allow up to 3-5 days for your orders to be dispatched during and just after sale periods and during holiday periods and during the weekends.
All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. We reserve the right to cancel any order due to potential fraud.
Incorrect Shipping Address
All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed.
Please review and ensure that you have entered the correct address. SILKTÁGE is not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
SILKTÁGE will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Lost or Stolen Packages
Unfortunately, SILKTÁGE is not held responsible for lost or stolen packages or delays in transit. SILKTÁGE does not take on any responsibility and/or liability of a purchase order once delivered and confirmed delivered by tracking.
Shipping Fees and Delivery
We are located in California. All rates and transit times are reflective of this location.
We ship via USPS, Priority Mail 1-3 business days.
Flat Rate $_______.
Spend $25 or more and receive free shipping.
We currently do not ship outside the U.S.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. All couriers are independent agencies and are not operated under or by SILKTÁGE.
These agencies conduct their own businesses within their own standards and abide by their own rules and regulations.
Order Status and Order Tracking
You may check the status of your order by emailing us at firstname.lastname@example.org. or call our toll free number 888-812-3158. Once your order has shipped, your tracking number, when available, will be provided. Tracking information can take 24-48 hours to update.
To track your order via the carrier’s Website, use your tracking number to view the delivery status of your order.
Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show.
RETURN AND REFUND POLICY
Returns and Exchanges
If you are not satisfied with your SILKTÁGE purchase, you shall simply return the unused portion of the product attached with a note describing the reason, and we will be happy to refund your account for the full amount of your purchase. SILKTÁGE accepts returns and exchanges within 30 days of your purchase date.
Shipping fees is not refundable. Please note that empty bottles are not accepted for a full refund. SILKTÁGE makes sure that you have a great experience with us. For additional information on returns and exchanges, please email us at email@example.com.
Damaged or Defective Product
SILKTÁGE reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of the defective product.
If your package was damaged during the shipment process by the carrier, please save the box and merchandise and notify us immediately via email at firstname.lastname@example.org. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
SILKTÁGE must be notified via email within 3 business days of receipt of your merchandise to grant an exchange for damaged goods. Orders over 3 days old are non-returnable and refundable. Return shipping fees apply on all exchanges. All items need to be returned within 3 days of receipt or no exchange will be made. No exchanges will be accepted without prior authorization. Please allow SILKTÁGE up to 48-72 hours to approve this request.
3. Missing Package That Shows as Delivered
If your tracking information shows that your package was delivered, but you can't find it: Contact us immediately to avoid re-shipping charge!
- Verify the shipping address in your order.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- If you haven't received your package, contact within 7 days of expected delivery, we'll do everything we can to help.
- Unfortunately, after 7 days we will charge $8.99 for Priority Shipping to re-send your order. We hope you understand the need to charge and use Priority Shipping. Within 7 days - we may be able to get a response from the USPS on the tracking. After 7 days, it's impossible to do anything on our end.